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Frequently asked questions

Ordering, fitment, shipping, and returns for fireplace & hearth replacement parts.

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Do you install fireplace parts or offer on-site service?+

No. A Plus, Inc. is an online parts retailer only. We do not operate a showroom and do not provide field installation, repair, or custom fabrication. Parts ship from our vendor partners to your address.

How do I confirm a part will fit my fireplace?+

Use the SKU, MPN, and brand on your unit’s data plate. Compare dimensions and model notes on the product page. If you are unsure, email sales@aplusinc.net with clear photos of the data plate and the part you need — we help with fitment before you order.

How does shipping work?+

Most in-stock catalog parts are fulfilled by vendor warehouses (drop-ship). Shipping and tax are calculated at checkout from your delivery address. Tracking is shared when the vendor releases the shipment. Lead times vary by SKU and supplier stock.

What payment methods do you accept?+

We accept major cards and PayPal through Stripe at checkout. Prices are in USD and typically include the published catalog shipping add-on where applicable.

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a plus, inc.

Fireplace and hearth replacement parts online. Orders ship direct from our vendor partners — no showroom, no custom fabrication, no field installs.

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  • 426 Hugh Howell Rd, Suite B #167
    Tucker, GA 30084-4919
What is your return policy?+

Eligible unused parts may be returned within 30 days subject to vendor rules. Contact sales@aplusinc.net with your order number before shipping anything back. Return shipping is usually the customer’s responsibility unless we made an error.

Do you sell OEM and compatible replacement parts?+

Yes. Our catalog includes OEM and compatible fireplace and hearth replacement parts — refractory panels, glass doors, blowers, pilots, valves, gas logs, mantels, and related hardware from major brands.

Where are you located?+

A Plus, Inc. is based in Tucker, Georgia (426 Hugh Howell Rd, Suite B #167, Tucker, GA 30084-4919). Orders ship nationwide from vendor partners; this is not a walk-in showroom.

Still need help?

Email sales@aplusinc.net with your model number or data-plate photos.

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